Privacy Policy

This Privacy Notice explains how we will use any of your personal information collected and the use of cookies.

We at TOTAL OFFICE take your personal privacy extremely seriously. We are strongly committed to respecting our website users’ privacy and ensuring their online protection.

To demonstrate this commitment, we have set out below our privacy guidelines. We reserve the right to amend this privacy policy at any time. Notification of any necessary changes will be posted on our website and once posted, will operate with immediate effect.

Personal Data Collection

Any personal data collected during the use of this website will be used in accordance with the Data Protection Act 1998, and other relevant laws.

We collect personal data in several ways:

Names, email addresses and other contact details that have been provided by users
Online forms and email hyperlinks used by website visitors
Online surveys and feedback
Cookies where additional data is collected automatically. Please see our Cookies Policy for more information

Data Protection Act

We abide by, and practice, the principles contained within the Act.

How we use your data

We collect information about our users and their use of our websites to enable us to improve performance and provide a better online service, particularly in the following areas:

Internal record keeping
Keeping users informed of our products and services
Personalisation of our services
The administering of orders and accounts concerning our suppliers and/or customers
Dealing with enquiries and requests
The processing of orders and the provision of After Sales service. (We may occasionally pass your details to our approved and trusted suppliers to facilitate the supply and/or delivery of products ordered)
We may use your email address to send you information on other products and services we believe may be of interest to you. There will be an opportunity to opt-out of this service at the Checkout stage before the purchase is completed

TOTAL OFFICE will never sell or pass on any of your personal data to any outside third party.

All personal information collected through use of our websites is treated as strictly confidential.

Direct Marketing

We may contact you from time to time to inform you of new products and special offers which we believe may be of interest.

Any of our users may instruct us to remove personal data and contact information from our marketing database at any time.

TOTAL OFFICE will not sell or pass on any of your information to third parties for marketing purposes.

Disclosure of information

TOTAL OFFICE will not share your personal data with any third party, unless we are instructed to do so by government bodies and law enforcement agents.

Security

TOTAL OFFICE are committed to safeguarding your privacy. To prevent unauthorised access or disclosure, we have enabled appropriate physical, electronic and managerial processes to defend and secure the personal information we have collected online.

Website links

Our websites may contain links to other sites of interest. However, once a user has left our site by clicking on a link, we do not have any control over other websites. We cannot, therefore, be held responsible for your protection and privacy on non-TOTAL OFFICE websites. Any information provided on these linked websites is not covered by the TOTAL OFFICE Privacy Policy. Users should exercise caution when visiting TOTAL OFFICE-linked websites and investigate the website’s own Privacy Policy.

Accessing your information

If you would like to know which personal information TOTAL OFFICE retain about you, please contact us in writing, supplying adequate identifying information. We will only reply with the requested information to the e-mail address we have on file, unless you request that we send a hard copy response to your designated and verified postal address.

Information amendment and removal

TOTAL OFFICE will amend or remove any data retained in our database upon request.

IP addresses

Upon visiting our website our server will record your IP address, along with the date, time and length of your visit. This information helps us to gather statistical data regarding the use and navigation of our website, which TOTAL OFFICE can then use to improve its performance and usability for our customers benefit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy available on our website.

September 2022